Digital Objection Procedures under the General Administrative Law Act in Amsterdam
The General Administrative Law Act (Awb) promotes the digitalisation of objection procedures through Article 3:14a and the Digital Decision-Making Act. In Amsterdam, municipal objection committees, such as those of the Department of Work and Income and the Administrative Jurisdiction Division, are adapting by conducting online hearings for local matters like parking fines and benefit decisions.
Advantages and Requirements in Amsterdam Practice
- Enhanced Accessibility: Submissions can be made via the Amsterdam Message Box, DigiD, or email to the municipality.
- Security: Authentication is mandatory using DigiD or a European-recognised eID.
- Equality: The option for in-person hearings at the city hall or neighbourhood offices remains available.
Practical Challenges in the Capital
Video hearings via platforms such as Webex save travel time for Amsterdam residents in districts like the Jordaan or Bijlmer, but require stable internet connections. The Amsterdam District Court has ruled that digital procedures are equivalent provided the hearing obligation under Article 7:2 of the Awb is respected. The Municipality of Amsterdam is leading the transition to fully digital procedures, with a target set for 2025, supported by pilot projects at the Amsterdam Objection Committee.
This modernisation of Amsterdam’s administrative law enhances efficiency and makes the process more accessible for residents with busy lives in the city.