Exchange Terms in Stores in Amsterdam
In Amsterdam, physical stores in the Kalverstraat, Negen Straatjes or on the P.C. Hooftstraat apply their own rules for exchanging or returning purchases. As an Amsterdam resident, you have no statutory right to exchange in-store purchases, but many Amsterdam retailers offer this as a service under their specific exchange terms. Know these rules to avoid surprises during your shopping trip in the city.
What do exchange terms entail for Amsterdam stores?
The exchange terms in Amsterdam stores outline when a product can be swapped or returned, for example due to the wrong size, color or if it doesn't match your style. Unlike online purchases with a statutory 14-day cooling-off period, exchanging in physical stores is a courtesy from the retailer. Check the terms on the receipt, website or at checkout in stores like De Bijenkorf or Zara. Also see the basic rules for exchanging for more information.
Common elements of these terms in Amsterdam include:
- Time limit: Usually 14, 30 or 8 days after purchase.
- Product condition: Must be in new condition, unworn and in original packaging.
- Proof of purchase: Receipt required.
- Exceptions: No exchange for hygiene items (underwear), perishables or personalized products.
Legal basis for exchange terms
The foundation is in the Dutch Civil Code (DCC), Book 6 (agreements) and Book 7 (consumer sales rules). Relevant articles:
- DCC art. 6:247: Sales agreement is binding; no unilateral dissolution without cause.
- DCC art. 7:17: For defects (non-conformity), right to repair, replacement or refund – this is mandatory, not discretionary.
- DCC art. 7:46c: Right of withdrawal applies only to distance sales, not stores in Amsterdam.
Stores set their own exchange terms, provided they do not violate the law (no unfair terms, DCC 6:233). The ACM oversees misleading practices; for local advice, contact the Juridisch Loket Amsterdam.
Consumer rights and retailer obligations in Amsterdam
Your rights as an Amsterdam consumer:
- No absolute right to exchange, except if promised.
- For defects: choice of repair, replacement, price reduction or contract dissolution (DCC 7:17).
- Right to clear information on terms upfront.
Retailer obligations:
- Act consistently on promised exchanges.
- Refuse only in line with own published rules.
Unjustified refusal for a defect? Contact the Juridisch Loket Amsterdam, the Disputes Committee or the Amsterdam District Court.
Practical examples from Amsterdam stores
Example 1: Sweater bought at H&M on the Nieuwendijk. Receipt states: 'Exchange within 30 days with receipt, unworn.' Wrong size? No issue.
Example 2: Socks at Action in Oost: 'No exchange on hygiene items.' Rightly refused.
Example 3 (defect): Tear in shoes from De Bijenkorf after one day. Store must act (DCC 7:17), regardless of terms. Keep photos and receipt!
Comparison: store vs. webshop in Amsterdam
| Aspect | Physical store Amsterdam | Webshop |
|---|---|---|
| Statutory right | No, voluntary | Yes, 14 days (DCC 6:230o) |
| Terms | Own rules (e.g. 14 days, receipt) | Standard 14 days, unused |
| Return costs | Customer pays | Often store |
| Defects | Statutory right (DCC 7:17) | Withdrawal + non-conformity |
FAQ on exchange terms in Amsterdam
Can an Amsterdam store refuse an exchange?
Yes, if no defect. Base it on published exchange terms; check website or checkout.
No receipt?
Stores often require it. Bank statement as alternative, but not always accepted.
Exchanging gift cards?
Usually no, unless stated. Defects are covered.
Sale items in Amsterdam?
'No exchange on sale' allowed if clearly stated upfront, e.g. in P.C. Hooftstraat stores.
Tips for Amsterdammers
Avoid hassle with exchange terms:
- Check upfront: Website or ask at checkout in Amsterdam stores.
- Photo of receipt: Always useful.
- Exchange promptly: Within limit, ideally right away.
- Proof of defect: Photos + receipt for claims.
- Stay polite: Increases chance of goodwill.
- Escalate: To Juridisch Loket Amsterdam or Amsterdam District Court if unreasonable.